Swiss Chalet, Not OK

November 11th, 2009 by Kelly Serjeantson

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I used to love Swiss Chalet. They used to have best fries and the rotisserie chicken, combined with a bun, and their savory dipping sauce was the perfect comfort food. However, on Tuesday, when I had to be at a catering event and I was pressed for time, I decided to make things easy for my family, so I decided to order Swiss Chalet as a treat.

The ordering was easy enough — you either order online or call a central dispatcher and they send someone out with the food.

The food seemed to come fast enough. I paid the money, which seemed a little pricey compared to what I use to pay before, but never the less, I provided a good tip to the delivery person. However, when I brought the food to the kitchen, juice from the chicken was leaking all over the place, the buns, unwrapped, had been loosely thrown into the bag, and butter packets were opened and oozing curdled butter out of the packages .

Broken Swiss Chalet Container

Broken Swiss Chalet Container

Disappointed, I tried to make the best of it and served the food to my family. However, the disappointment continued. The chicken wasn’t cooked very well and was very fatty and the potatoes were shrivelled.

My family rightfully complained and I called to complain. However, instead of getting a live person, I was forced to endure a 10 minute survey that automated attendant told me it would take 4 minutes.

Swiss Chalet has automated their processes so much, it seems they have taken the human element out of their operation.

Where is the love? Where is the pride? Did the auto attendant cook my food? If so, it would explain a lot.

How are their chickens being raised? What am I eating? Why was the chicken so fatty? If I’m just a number to them where I’m being handled by an automated attendant, what kind of standards are applied to their chickens?

Oh, my reward, for calling in? I was given a code that I could redeem for desert next time I ordered.

That said, I won’t be ordering from Swiss Chalet again.

Anyone who wants the free desert, can have it. The code is: SC479139

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